Yes, we are currently accepting new patients. Please review our list of accepted insurance plans to ensure your coverage is included. If you have a secondary insurance policy, we encourage you to contact our office so we can confirm whether it is also accepted.

M-F: 9am-5pm

S: 9am-2pm

Extended hours will be based on need.

A: 179 Flanders Road, Niantic CT 06357

1. First‑Time Refill Requests

• If you are requesting a refill for the first time on a prescription, please ask your pharmacy to send our office a faxed refill request.

• This allows us to receive all the necessary prescription details directly from your pharmacy, ensuring accuracy and faster processing.

2. Ongoing Refills

• If your prescription has already been issued by our office in the past, the fastest way to get your medication refilled is to call your pharmacy directly.

• Your pharmacy can process the refill immediately if you have refills remaining, without waiting for our office to re‑authorize.

3. Why This Process Matters

• Calling us after your prescription has run out causes delays for you, our front desk staff, and your provider, as it requires extra steps to verify and re‑process the request.

• By contacting your pharmacy first, you avoid unnecessary wait times and help us keep the refill process efficient for all patients.

4. Helpful Tips

• Always check your medication supply a few days before you run out.

• If you are unsure whether you have refills left, your pharmacy can tell you immediately.

• If no refills remain, your pharmacy will contact us directly for authorization.

A: Yes. The practice will still see non-concierge patients. However, the practice will cap how many non-concierge patients it accepts as patients.

A: if you are a new patient, click on the new patient form tab and you will be able to book your first appointment whenever is convenient for you.

You can also book an appointment thought Elation app or by simply giving us a call.

A: Call the office for availability. Most patients are seen the same day, or within 24 hours.

A: Yes, once you become a patient you will :

• Access to medical record.

• Secure communication with office staff.

• Schedule availability.

A: Online or in person.

A: Patients are required to provide at least 24 hours' notice to cancel or reschedule appointments. If cancellation is done less than 24hrs in advance, a cancelation fee of $50 will be apply for office visits and $20 for lab services.

Excessive cancelations or no-shows may result in the patient being discharged from the practice.

A: We see patients from 10 years of age and up.

A: English and Spanish

A: We conduct on-site sample collections and forward them to the laboratory specified by your insurance provider. If you have a deductible, there’s a strong possibility that we can significantly reduce your laboratory expenses—sometimes even by hundreds of dollars.

A: Please send a signed request from another provider's office or visit us personally to make the request.

Billing Information:

Digital communications may be billed to your insurance using CPT codes 99421–99423, based on the time your physician spends:

• Reviewing your message

• Evaluating your concern

• Providing medical advice

Depending on your insurance policy, this may result in a copayment or deductible.

Services will not be billed if:

• The message relates to a face-to-face visit in the past 7 days

• A face-to-face visit is scheduled within the next 7 days

Key Conditions of Use

To use this service, you must:

• Be an established patient of this practice

• Initiate messages yourself (not through our office)

• Use messaging only for non-emergency situations

Account Access and HIPAA Privacy Policy

To protect your personal health information (PHI) and comply with HIPAA regulations:

• Only the patient named on the account may use the secure messaging system to communicate medical concerns.

• If another individual (e.g., family member, caregiver) is found to be accessing your account without proper authorization, we will pause all responses to those messages.

• To resume communication, the patient and the designated proxy must both be physically present at our office at the same time to complete and sign the appropriate HIPAA-compliant proxy authorization form.

• This joint in-person verification ensures informed consent, confirms identity, and maintains compliance with federal privacy standards.